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Nashid TP, the founder of Lefaab, is an entrepreneur based in the UAE who set out to build a modern resto-café brand focused on quality food, customer experience, and operational efficiency. Lefaab was designed to be more than just a café—it aimed to deliver a smooth dining experience while handling high daily order volumes, customer interactions, and internal operations effectively.

As the business began growing, Nashid TP recognized the need for smart automation to manage orders, customer engagement, staff coordination, and daily workflows without increasing operational complexity.

Challenge

Before working with us, Lefaab faced several operational challenges common in fast-growing food businesses:

• Manual order and inquiry handling

• Delays in responding to customer messages and reservations

• Lack of structured workflows for daily operations

• Inefficient coordination between front-end staff and backend processes

• Difficulty scaling operations while maintaining service quality

Nashid TP needed a solution that could automate core processes, reduce manual workload, and create a smoother experience for both customers and staff.

Solution

We worked closely with Nashid TP to design and implement a custom automation system tailored specifically for Lefaab’s resto-café operations.

Discovery & Process Understanding

• Conducted detailed discussions to understand Lefaab’s daily operations, customer journey, and pain points

• Identified key areas where automation could improve speed, accuracy, and consistency

Automation & Workflow Setup

• Implemented automated customer interaction workflows for inquiries, reservations, and follow-ups

• Structured internal workflows to streamline order handling and operational coordination

• Reduced repetitive manual tasks through intelligent automation

Operational Optimization

• Centralized customer data and interactions into a single, manageable system

• Improved response times and reduced dependency on manual staff actions

• Enabled smoother day-to-day operations with less friction

Scalability & Reliability

• Designed workflows that could handle increased customer volume without additional staffing

• Ensured automation systems were reliable, easy to manage, and adaptable for future expansion

Results

The automation implemented for Lefaab delivered clear and measurable improvements:

✅ Significant reduction in manual workload, allowing staff to focus on customer service
✅ Faster response times for customer inquiries and reservations
✅ More consistent daily operations with fewer errors
✅ Improved customer experience through timely communication
✅ Scalable system ready to support future growth

Lefaab now operates with a streamlined, automation-driven workflow that supports efficiency without compromising service quality.

Client Testimonial

“The automation system completely changed how we operate at Lefaab. Our processes are now smoother, faster, and far more organized. It reduced stress on our team and helped us deliver a better experience to our customers. Working together was clear, professional, and result-driven.”
— Nashid TP, Founder, Lefaab

Conclusion

This case study demonstrates how our expertise in automation, workflow design, and operational optimization helped Lefaab Resto Café modernize its internal processes and scale efficiently in the competitive UAE food and beverage market. By focusing on automation and clarity, we delivered a solution that supports long-term growth and operational excellence.